Return Policy

Return Policy

At Sash Jewelry, your satisfaction is our top priority. We want you to love every piece you receive. If you’re not completely satisfied with your purchase, eligible items may be returned for store credit within 3 calendar days of confirmed delivery, as confirmed by the shipping carrier.

Return Eligibility

To be eligible for a return:

  • The return request must be submitted within 3 calendar days of confirmed delivery.
  • The item must be unworn, undamaged, unaltered, and in its original condition.
  • The item must be returned in its original packaging, including the jewelry box, pouch, and any gifts included with the order.
  • Customers are responsible for the cost of return shipping.
  • Original shipping fees and the 15% handling fee are non-refundable.
  • All returns are subject to inspection and approval by Sash Jewelry.

14k Gold Jewelry

14k gold jewelry is eligible for return within the 3-day return window for store credit only, provided the item meets all return conditions above.

The item must be completely unworn and free from scratches, damage, alterations, resizing, or other signs of use.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • All earrings
  • Personalized jewelry
  • Name and initial jewelry
  • Custom-made or specially modified orders
  • Items that have been resized, altered, or modified
  • International orders
  • Any item that has been worn, damaged, scratched, tangled, or otherwise used

Return Inspection

All returned items are carefully inspected upon receipt. Sash Jewelry reserves the right to refuse a return if the item does not meet our return requirements.

Items that are returned damaged, scratched, tangled, worn, altered, or improperly packaged may be refused or subject to a service fee.

Sash Jewelry is not responsible for items that are lost or damaged while being returned to us. Customers are responsible for securely packaging returned items.

Store Credit

Approved returns will be issued as store credit only. Store credit will be issued after the returned item has been received and inspected.

Original shipping fees and the 15% handling fee are non-refundable and will not be included in the store credit.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact Sash Jewelry as soon as possible after delivery.

Please provide your order number and clear photos of the item and packaging so that we can review the issue and determine the appropriate resolution.

Important

Please inspect your order immediately upon delivery. Due to our limited return window, return requests submitted more than 3 calendar days after confirmed delivery may not be accepted.

By placing an order with Sash Jewelry, you acknowledge and agree to the terms of this Return Policy.

How to Make a Return

  1. Submit a return request by emailing sashjewelry@gmail.com. We will provide instructions on how to return your item.
  2. Return shipping is the customer’s responsibility.
  3. Allow 3–10 business days for your return to be processed. You’ll receive an email confirmation once complete.

  4. Note: Sash Jewelry is not responsible for return packages that are lost or damaged in transit if shipped independently.

Cancellation Policy

  • Orders are processed into production automatically. We are unable to make changes or cancel orders once they have been placed.

Repair Policy

  • We stand behind the quality of our jewelry. If your piece requires repair within 30 days of purchase due to a manufacturing defect, we will repair it free of charge.
  • Repair Requests
  1. Email sashjewelry@gmail.com with your order number and a clear photo of the item.
  2. For items beyond 30 days, repair fees may apply (including shipping or material costs). Any additional charges will be discussed with you before the repair begins.
  3. Repairs typically take 5–10 business days, depending on the nature of the repair. During busy seasons, processing times may be slightly longer.
  4. Customers are responsible for return shipping costs.
  • Please note: The warranty becomes void if the jewelry has been lost, altered, or repaired by someone other than Sash Jewelry.